We don't process returns or refunds — and we'd genuinely appreciate your understanding on this. Each design is a single-use product applied directly to skin, and once a sheet has left our hands (sealed or applied) we have no way to safely accept it back.
If something went wrong, though, or the design didn't land for you, please still reach out. We read every message.
If your package arrived damaged, late, or wrong
We're sorry — that's on us, and we'd like to make it right as soon as we can. If you can send along:
- Your order number
- A photo of the issue
… we'll replace the design, ship a new one, or find a way to make up for it.
If the design didn't suit you
We understand — it happens, and we'd love to hear what didn't work. Your honest take genuinely shapes the designs we make next, and we'd be grateful for whatever you're willing to share.
What this policy covers
- Sealed, unapplied sheets. The no-returns rule applies even to unopened orders — but if you're stuck with one, please reach out anyway and we'll see what we can do.
- Gift cards and final-sale items. Non-returnable.
- Custom upload designs. These are made just for you, so they can't be reassigned to anyone else.
Why we work this way
We're a small, growing brand. Tattoos are a hands-on, hygienic product, and accepting returns isn't something we can do safely or sustainably at our size — so we've kept pricing fair from the start, rather than building refund overhead into the cost. Thank you for understanding.
If you're on the fence about ordering, How It Works walks through application step by step, and the collection shows every design at real sizes. We want this decision to feel easy.